PROFESSIONAL ACCOMPLISHMENTS CAREER ACHIEVEMENTS PROFESSIONAL EXPERIENCE ADDITIONAL SKILLS EDUCATION CONTACT ME
Highly skilled in managing complex projects for optimum results with over 20 years experience in the computer industry providing management, customer service and leadership. Expertise in public speaking, sales, technical support and customer service, organized and efficient with excellent interpersonal and communication skills the ability to analyze problems and create solutions, enhance profitability and gain employee loyalty and decrease turn over.
Public Speaking: Ability to
effectively communicate with small or large audiences’ ideas and concepts
tailoring the subject to fit the audience
Results: Customers reported
they felt at ease during the training sessions and that the product was simple
to use and they received the best training possible
Improvise / Prioritize: Ability
to adapt rapidly to changing situations keeping the entire scope in sight and
evaluate options to make the best decisions and be responsible for those
decisions
Results: Assessed and
defined solutions for failures, resolved these problems systematically using
these steps. This provided a cost effective means to the end solution
Create: Ability to take on new challenges, concepts and ideas and
bring them into focus, reality and develop new skills in the process
Results: I have created
detailed CAD drawings using AutoCAD for national architect firms and have
designed end user documentation for a variety of needs including emergency
response systems, UNIX based back up and restore software package and many
others. The CAD files were well received by the architect firms and thought to
have been created by an architect
Conceptualize Visualize: Ability
to brainstorm and think out side of the box to work with abstracts and support
green light thinking
Results: Created TOPS:
Tandy Outbound Professional Salesperson Organization, which increased sales of
the group by 20%.
Analyze: Ability to
observe, gather and interpret data to visualize roadblocks and issues then
recommend course or solution
Results: Installation times
where cut down decreasing the overall cost of each job and improved customer
training and their understanding of the limitations of the product
Multitasking: Ability to
handle multiple tasks and assignments while keeping perspective of the entire
project scope
Results: Provided customer
support, training while assisting in the development of new products, staff,
the design of AutoCAD files and the creation of end user and technical support
documentation
PROJECT /PEOPLE MANAGEMENT
·
10+ Years of coordinating the design,
installation, and training of Guardian’s emergency response systems (nurse
call).
·
Managed and designed customer databases, various
tracking systems and end user, installation, and training material using
Microsoft Access and other tools.
· Coordinated the installation of the emergency response (nurse call) and access control systems with installers, end users and sub-contractors.
· Trained installers and support technicians in the installation, management and support of many systems.
GRAPHICS DESIGN
·
8+ Years of working with AutoCAD on a daily
basis creating and modifying files used to install nurse call and access
control systems by sub-contractors nation wide.
· Created literature used for national advertising campaigns, owners' manuals and product brochures
·
Created all technical, and end users
documentation for a UNIX based software application. Teaching myself how to us
various applications to complete the documents.
SALES / MARKETING
· Winner of multiple performance and customer service awards.
· Recruited and trained employees for my store, leading them to the 10 spots in sales performance for the district.
· Significantly increased the total revenues by driving the extended support plan project.
· Increased sales and profits by 10% by training of new associates on customer service and developing a level of loyalty that decreased employee turn over.
TECHNICAL SUPPORT
· 8+ years of providing and managing a 24-hour technical support desk for a PC based E-Call or nurse call system for end-user and installer’s. Walking them through reboots, installing new cards, modifying configuration files, updating and changing database entries.
· Provided end user technical support, for EST’s UNIX based products.
· Provided end-user support over Laplink, Remote desk top sessions and VNC connections.
· Support network and internet connectivity along with a variety of WIFI and other networking hardware.
SYSTEMS MANAGEMENT
AND ANALYST
· Tested and provided insight on software development along with creating end user documentation.
·
Installed and managed in-house Novell networks.
·
Managed and maintained Windows 2003 servers
creating login, password changes, scripts, back up methods, remote desktop
access.
|
Director Technical Services and Sales |
2005 - Current |
|
Guardian Systems Inc. |
|
|
Store Manager |
2001
– 2005 |
|
Radio Shack |
|
|
MIS / Technical Support Manager |
1996 - 2001 |
|
Guardian Systems Inc. |
|
|
Technical Support Manager |
1993 - 1996 |
|
Enhanced Software Technologies |
|
|
Technical Support / MIS / Production Manager |
1990 - 1993 |
|
Laura Technologies |
|
Over the last twenty years I have acquired experience in the following technologies, Novell Netware, DOS, All Windows operating systems, Linux, UNIX, SQL, HTML, AutoCAD, various Database tools, word processors, desktop publishing tools, Internet tools and PC hardware. Along with management and people skills in conflict resolution, public speaking, stimulating people into action and teaching.
Dale Carnegie Management
Various technical training programs to acquire my computer skills
Tom Hopkins Sales and Sales Management program